We ship custom packaging orders across the United States and Canada from our production facilities in Asia and the USA. The route your order takes depends on the print method, quantity, material and turnaround you selected at quote — we'll confirm the exact shipping method and estimated delivery window on your order confirmation.

Production and Dispatch Timeline

• Standard turnaround: 7 to 10 business days from artwork approval to dispatch
• Expedited turnaround: available on request for eligible orders — additional cost applies
• Artwork approval is the clock-start: we cannot begin production until you've approved the 3D digital proof

Delivery Windows Once Dispatched

• US domestic (from USA facility): typically 2 to 5 business days
• US domestic (from Asia facility, air freight): typically 5 to 8 business days
• Canada: typically 4 to 8 business days depending on origin facility
• Sea freight (large orders): 3 to 5 weeks — usually reserved for bulk orders where cost matters more than speed

Delivery windows are estimates, not guarantees. Customs clearance, weather events and carrier delays can extend these windows and are outside our control.

Shipping Charges

Shipping is calculated per order based on weight, dimensions, destination and speed. You'll see the shipping cost on your quote before you confirm — no surprises at checkout.

Delivery Attempts and Failed Deliveries

Our couriers will attempt delivery to the address you provided at the time of order. If a delivery attempt fails and the parcel is returned to us:

• You remain responsible for the cost of redelivery
• Storage fees may apply if the parcel is held at the depot
• Refunds on returned undelivered orders are subject to a restocking fee, plus original shipping and payment processing fees, all of which are non-refundable

To avoid this, please provide a delivery address where someone can receive the parcel or where the courier can safely leave it.

Tracking

You will receive a tracking number by email once your order ships. Your contact number and email are shared with the courier to enable delivery updates and, where required, to contact you for delivery coordination.

Address Changes After Dispatch

If you contact the courier directly to reroute a delivery after it has left our facility, we cannot accept responsibility for whether or not it reaches you. Please contact us first if the delivery address needs to change.

Questions

Email hello@designandpackagingpros.com with your order number and we'll get you an update within one business day.