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Company Policy

Payment & Billing

Last updated: August 2026

Payment Terms

Payment terms are agreed at the time of quote. Standard terms are:

  • Deposit: 50% at order confirmation, required before production begins
  • Balance: remaining 50% before dispatch
  • Small orders (under $500): may be invoiced in full at order confirmation

Larger recurring customers may qualify for net terms — ask us.

Payment Methods

We accept:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • Bank transfer (ACH for US customers, wire transfer for international)
  • PayPal

Currency

All prices are quoted and invoiced in US Dollars (USD) unless otherwise agreed.

Sales Tax

Orders shipped within Texas are subject to Texas sales tax at the current rate. Orders shipped to other US states are subject to sales tax where we have a tax nexus obligation. Canadian orders may be subject to GST, HST or PST — this will be shown on your invoice.

Payment Processing Fees

Payment processing fees charged by our payment provider are not refundable if an order is cancelled or refunded.

Invoices and Receipts

You will receive an invoice by email at order confirmation and a receipt once payment clears. Additional copies are available on request.

Overdue Accounts

Invoices unpaid past their due date may result in dispatch being held. We reserve the right to charge interest on overdue balances at 1.5% per month or the maximum rate permitted by law, whichever is lower.

Questions

Email hello@designandpackagingpros.com with your order number for any billing enquiry.